Complaints book

In accordance with the provisions of the Consumer Protection and Defence code, we have a complaints book at your disposal.

Enter a complaint or claim here:

1. Identification of the complaining consumer

Name

Surnames

Cell phone

Document type

ID document

2. Details of the claim

Claim type

Type of consumption

Restaurant

Order number

Claim or complaint date

Claim amount S/

Description of the Product or Service

Consumer Request

(1) Claim: Nonconformity related to the products or services.
(2) Complaint: Dissatisfaction not related to products or services; or discomfort or discontent regarding customer service.

* The formulation of the claim does not exclude recourse to other means of dispute resolution, nor is it a prerequisite for filing a complaint with Indecopi.
* The provider must respond to the claim within a period not exceeding thirty (30) calendar days, and may extend the period up to thirty days before communication to the consumer.
* By sending this form, the customer authorizes to be contacted after the claim has been processed to assess the quality and satisfaction of the claim handling process.

I declare to be the owner of the product or service and I accept the content of this form, stating under Affidavit the veracity of the facts described.